Protrace Solutions Inc. places great emphasis on building strong business partnerships with our customers, leveraging on effective communication and an understanding of our customer’s business needs and priorities. These partnerships are backed by 24 hours a day, seven days a week, access to highly-qualified support professionals with extensive software and Food Industry experience.

The strength of Protrace Solutions Inc. comes directly from partnerships with our customers and our employees through 30 years experience in the industry. Our highly experienced staff have a wide range of skill sets including project management, change management, system implementation, hardware configuration, training and programming.

Protrace Solutions Inc. is committed to providing one of a kind service and on-going 24 hours a day, seven days a week support to our customers.

Help Desk Support

Our friendly and talented help desk staff are always there to help our customers with unexpected problems. They have the ability to investigate and outline the best solution to the problem. Protrace Solutions Inc. is also able to provide additional help or suggestions to understanding how to better operate our systems.

To learn more about Protrace Solutions Inc. help desk services, please contact us at

24 Hour Emergency Support

In today’s market, we understand that our customers do not work “9 to 5″. For most Food Industry businesses they work 24 hours a day, seven days a week and companies cannot afford to lose valuable time due to system outages. Protrace Solutions Inc. provides a range of support services to counter any unplanned equipment stoppage.

Our fully trained and experienced service experts aim to respond to your request immediately. By remotely diagnosing (and where possible correcting) the cause of malfunction. Should the problem persist and site attendance is required we will ensure that this happens as quickly as possible.

To learn more about Protrace Solutions Inc. 24 Hour Emergency Support services, please contact us at